Policies & Store Information
Find information about ordering from Side Quest Cards, including shipping, Click & Collect, preorders, returns, event tickets and selling cards to us.
Select a section below to read the full policy. Please contact us if you cannot find the information you need.
Orders & Fulfilment
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Returns & Refunds
View Returns PolicyChange-of-mind conditions, faulty products, damaged orders and your rights under Australian Consumer Law.
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Shipping & Delivery
View Shipping PolicyDispatch timeframes, shipping options, delivery addresses and delayed or damaged orders.
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Click & Collect
View Collection PolicyWhen orders will be ready, what to bring and how long we will hold your collection.
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Preorders
View Preorder PolicyRelease dates, cancellations, supplier allocations, delays and orders containing multiple products.
In-Store Services
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Event Tickets & Attendance
Event Ticket & Attendance PolicyEvent cancellations, ticket transfers, late arrivals, participant conduct and attendance requirements.
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Buylist & Selling Cards
View Buylist PolicyHow to submit cards, accept an offer, receive payment and arrange the return of declined cards.
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Gift Cards & Store Credit
View Store Credit & Gift Card TermsHow Side Quest Cards gift cards and store credit can be used online and in store.
Legal Information
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Privacy
View Privacy PolicyHow Side Quest Cards collects, uses, stores and protects personal information.
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Terms of Service
View Terms of ServiceThe terms that apply when using our website or purchasing products and services from Side Quest Cards.