Privacy Policy

Last updated: 26 June 2026

Side Quest Cards is operated by Guild Hall Ventures Pty Ltd.

We aim to handle personal information responsibly and in a manner aligned with the Australian Privacy Principles.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details
  • Billing, delivery and collection information
  • Order, payment and customer-account records
  • Event registrations and attendance
  • Parent, guardian or emergency contact details
  • Buylist submissions and seller-verification information
  • Guild Marks, gift-card and store-credit records
  • Customer-service correspondence
  • Competition entries
  • Optional accessibility or support requirements
  • Website, cookie, device and analytics information
  • Video and audio CCTV recordings from our store

We collect only the information reasonably needed to operate our store, provide services, protect customers and comply with legal obligations.

How We Use Information

We may use personal information to:

  • Process orders, payments, deliveries and collections
  • Manage preorders, returns and customer enquiries
  • Assess and pay buylist submissions
  • Register and operate events
  • Administer customer accounts, Guild Marks and store credit
  • Improve our website, products and services
  • Prevent fraud, theft and misuse
  • Maintain store safety and security
  • Send service messages and, where permitted, marketing
  • Meet legal, accounting and regulatory requirements

Accessibility Information

We may ask about practical access or support needs where relevant to an event or visit.

You are not required to disclose a diagnosis. We will retain this information only for as long as reasonably needed unless you ask us to remember your preferences for future visits.

Marketing

We may send marketing emails or messages where you have subscribed or otherwise consented.

You can unsubscribe at any time using the link provided or by contacting us. Transactional messages about orders, tickets, payments, collections or account security may still be sent where needed to provide the service.

We do not sell customers’ personal information to advertisers or data brokers.

Children and Young People

Customers under 18 should use our website and make purchases with the permission of a parent or guardian.

We do not knowingly seek unnecessary personal information from young children. Marketing subscriptions from anyone under 16 should be made with parent or guardian consent.

Service Providers

We may share information with trusted providers where reasonably necessary to operate the business, including:

  • Website, POS and payment providers
  • Accounting and business software providers
  • Delivery companies
  • Email and marketing platforms
  • Website analytics and advertising services
  • Organised-play and event-registration platforms
  • Professional advisers, insurers and regulators

Some providers may store or process information outside Australia. Their handling of information is also governed by their own privacy policies and applicable laws.

We may also disclose information where required by law or reasonably necessary to investigate fraud, theft, safety concerns or other incidents.

CCTV and Store Security

Video and audio CCTV surveillance operates in the public retail and play areas of Side Quest Cards. Signage is displayed at the store entrance.

Recordings may be used for:

  • Safety and security
  • Theft and fraud prevention
  • Incident investigation
  • Insurance or legal matters
  • Providing relevant evidence to police

CCTV recordings are generally retained for 30 days unless they are required for an incident or legal purpose.

Access is restricted to authorised personnel. Recordings are not used for advertising or routine customer profiling.

CCTV does not operate in toilets or any area where a person would reasonably expect privacy.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse website activity and support advertising.

You may be able to limit cookies through your browser settings, although some website features may not function correctly.

Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access and disclosure.

Information is retained only for as long as reasonably needed for the purpose for which it was collected or as required by law. Different records may have different retention periods.

No electronic system is completely secure, and we cannot guarantee absolute security.

Access, Correction and Deletion

You may contact us to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion where the information is no longer reasonably required and we are not legally required to retain it
  • Withdraw marketing consent
  • Raise a privacy concern

We may need to verify your identity before completing a request.

Contact

Privacy enquiries should be directed to:

Privacy Officer
Side Quest Cards
Guild Hall Ventures Pty Ltd
ABN 24 695 735 221

Shop 48, Level 1
Yamanto Central Shopping Centre
488 Warwick Road
Yamanto QLD 4305

support@sidequestcards.com.au
0483 766 360

We will review privacy concerns and respond within a reasonable period.